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Paper Description


Evaluating Users Intention to Use E-Government Services


Authors: Yas Alsultanny
Abstract: This paper aims to measure the users’ intention to use e-government services, by selecting suitable ways to protect the e-government services from any attack. Potential factors that measure intention to use were formed as a result of the literature survey carried out in four related areas; confidence, quality assurance, security, and trust. The demographic information and four hypotheses for users’ intention to use factors were tested by a structured questionnaire designed from two sections; the first section measured the demographic information and the second section consists of 18 statements distributed into four dimensions. The number of respondents was 371. The findings indicate there is significant effect of confidence, quality assurance, security, and trust on users’ intention to use e-government services, age and experience have no significant effect on intention to use e-government services. Improve and enhance the security level in the e-government computer network in a regular schedule to increase users’ intention to use is recommended.
Published in: International Journal of Emerging Trends & Technology in Computer Science (IJETTCS);3(5):55-60
URL: http://www.ijettcs.org/Volume3Issue5/IJETTCS-2014-09-18-24.pdf
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